Unified Communications Impacts Business Results

CIO Magizine conducted an exclusive survey of 413 CIO.com visitors involved in technology purchases at their organizations in July 2009.

The survey asked respondents to answer a variety of questions about the use of unified communcations, including determining factors for purchase, benefits received and future plans around use of the advanced technology.

The survey results for the 32% of respondents currently using UC include:

Benefits considered to have the greatest impact include:

• Faster productivity 64%
• Faster response time and delivery of information 50%
• Reduced travel expenses 40%
• Improved customer service 31.6%

It's interesting to note that the result we hear about the most often, reduced travel expense, was in 3rd place. And the argument for Green IT was only considered a great benefit by 8.3%.

Regarding functionality currently being implemented:

• 26% are installing VOIP
• 24.5% IP Telephony
• 18.2% video conferencing
• 17.4% unified messaging

It's nice to see that more companies are leveraging their IP networks with purpose-built solutions that increase productivity through collaboration.

To see all of the results of the survey, you may download a PDF copy here.